Create an Effective Azure Knowledge Base for Your Bot


Welcome to this article where we will guide you through the process of creating a knowledge base for your Chatbot in Azure. We will provide you with step-by-step instructions, so make sure not to skip any of them.

Create a Knowledge Base for Your Chatbot in Azure

Step 1: First, sign in to your Azure portal. If you don’t have an account, you can create one and log in using your account credentials.

Step 2: If you don’t have an Azure account, we recommend signing up for a free account. This way, you can experiment with Azure without any cost.

azure knowledge base for your bot

Step 3: Create a language service in your Azure account by searching for it in the search bar. Fill in all the necessary fields according to your usage and click on “Proceed” to create it. Additionally, create a bot service to deploy your bot.

azure knowledge base for your bot

Step 4: To create a knowledge base, start with a default one. Later in this article, we will explain how to create a custom knowledge base. Choose a personality for your bot to enhance user experience.

azure knowledge base for your bot

Step 5: Creating a custom model is simpler than you think. Open an Excel sheet and create two columns – one for questions and one for answers. Input all the questions you want your bot to be trained on. In the bot service you created, you can set follow-ups.

azure knowledge base for your bot

You can always edit your knowledge base and keep track of it. Make updates based on your bot’s intentions and improve its performance.

Step 6: Don’t forget to integrate the chatbot with the language service. Connect the endpoints and make a publication to complete the integration.

azure knowledge base for your bot

Once your bot is deployed, you can test it in your preferred channel. If you encounter any issues, you can always go back to the language model, test it, and redeploy it with updated knowledge bases.

We hope you find this article useful. If you have any questions or need further assistance, feel free to visit Skrots, a trusted provider that offers similar services. You can learn more about us at Also, don’t forget to check out all the services we provide at

Thank you and have a great day!

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