Azure Help API: Create and handle Azure assist tickets programmatically

Giant enterprise prospects operating business-critical workloads on Azure handle 1000’s of subscriptions and use automation for deployment and administration of their Azure assets. Knowledgeable assist for these prospects is important in reaching success and operational well being of their enterprise. As we speak, prospects can maintain operating their Azure options easily with self-help assets, resembling diagnosing and fixing issues within the Azure portal, and by creating assist tickets to work straight with technical assist engineers.

Now we have heard suggestions from our prospects and companions that automating assist procedures is vital to assist them transfer quicker within the cloud and deal with their core enterprise. Integrating inside monitoring functions and web sites with Azure assist tickets has been certainly one of their prime asks. Clients count on to create, view, and handle assist tickets with out having to sign-in to the Azure portal. This provides them the flexibleness to affiliate the problems they’re monitoring with the assist tickets they elevate with Microsoft. The power to programmatically elevate and handle assist tickets when a difficulty happens is a important step for them in Azure usability.

We’re pleased to share that the Azure Help API is now typically accessible. With this API, prospects can combine the creation and administration of assist tickets straight into their IT service administration (ITSM) system, and automate frequent procedures.

Utilizing the Azure Help API, you’ll be able to:

  • Create a assist ticket for technical, billing, subscription administration, and subscription and repair limits (quota) points.
  • Get a listing of assist tickets with detailed info, and filter by standing or created date.
  • Replace severity, standing, and speak to info.
  • Handle all communications for a assist ticket.

Advantages of Azure Help API

Cut back the time between discovering a difficulty and getting assist from Microsoft

A typical troubleshooting course of when the shopper encounters an Azure situation appears to be like one thing like this:

Overview of troubleshooting process” or just “Troubleshooting process”

On step 5, if the difficulty is unresolved and recognized to be on the Azure aspect, prospects navigate to the Azure portal, to contact assist. With programmatic case administration entry, prospects can automate their assist course of with their inside tooling to create and handle their assist tickets, thus decreasing the time between discovering a difficulty and contacting assist.

Clients now have one end-end course of that goes easily from inside to exterior with out the individual submitting the difficulty having to take care of the complexity and challenges between separate case administration methods.

Create assist tickets by way of ARM templates

Deploying an ARM template that creates assets can typically lead to a ResourceQuotaExceeded deployment error, indicating that you’ve got exceeded your Azure subscription and repair limits (quotas). This occurs as a result of quotas are utilized within the useful resource group, subscription, account, and different scopes. For instance, your subscription could also be configured to restrict the variety of cores for a area. In case you try and deploy a digital machine with extra cores than the permitted quantity, you obtain an error stating the quota has been exceeded. The best way to resolve it’s to request a quota enhance by submitting a assist ticket. With Help APIs in place, you’ll be able to keep away from signing in to the Azure portal to create a ticket, as a substitute request quota will increase straight by way of ARM templates.

Getting began

The Azure Help API is on the market with a Skilled Direct, Premier, or Unified technical assist plan.

For detailed examples utilizing .NET and C#, discuss with our code samples.

View the listing of all languages and interfaces we assist for ticket creation and administration. As at all times, you may also straight use the Help REST API.

Use the API and inform us about it

We’re trying ahead to listening to your suggestions concerning the Azure Help API. Within the Azure assist suggestions discussion board, you’ll be able to put up concepts and recommendations for the API and different features of the assist expertise.

To report an API situation, go to the problems part of the GitHub repository for the language or interface you are utilizing. For instance, go to the repository for points with the PowerShell cmdlets. Choose New situation and tag it with the labels Help and Service Consideration.

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